In August I sent a note out to clients and friends regarding changes since I wrote the entry below.

Dear friends and clients,

Back in the middle of March I wrote to tell you that I was in the UK due to my daughter suffering a life threatening accident. She has now fully recovered, but a lot has changed since then.

First, I would like to thank the many of you who so kindly got in touch to check in, pass on your thoughts, and offer support. It means a great deal to me that you reached out. It's been a unexpected, tumultuous, and just plain crazy year for all of us and to then come this close to losing my daughter was certainly one of the more challenging events of my life.

By the end of May we had worked out that Audrey could stay with my step-sister in Bristol, in the UK. She is looking forward to returning to university in September.

Second, the biggest effect of all this turmoil has been, unfortunately, that I am no longer living in Camden or, indeed, Maine. My being away for two and a half months was, sadly, more than my relationship at home could survive. I am grateful that an old friend from high school asked if I'd like to spend the summer at his farmhouse on the eastern shore in Maryland. I've been here since June 5th.

Since mid-March, as many of you know, I've been providing remote support - via phone and screen sharing, I wrote in my last letter to all of you then:

Whether you need help organizing your Photos, figuring out what’s taking up space on your computer, removing malware or learning how to add an adjustment layer in Photoshop

Coincidentally, I have done all four of the above items in the last week, and helping everyone via screen sharing has worked better than I had hoped when this all started. I hope you will reach me via email, text or phone if you need technical support of any kind.

Third, if you know anyone who could use the type of help I've provided over the past years, I'd be grateful if you'd pass on my name. Many thanks for you support and I look forward to continuing to work with you.

Hugo

In this difficult time of social isolation, we are all facing challenges that we never imagined at the beginning of the year. Starting a few week ago, as the news worsened and it became apparent that visiting my consulting clients in their homes and offices was not going to be wise or even possible, we began working on a letter to clients advising them that I was going to start providing remote support only.

This plan went from something that was a good idea to something that was absolutely necessary when I got a call on the morning of March 15th. My daughter, at school 3000 miles away in Scotland, had taken a 4-5 meter fall, landed on her head and was now in the ICU of the Aberdeen Royal Infirmary. I jumped on a flight and was by her side early the next morning. She has been incredibly lucky. The hospital staff were amazing, their care and skill beyond compare. She is able to move all her limbs, talk, and her memory, while fuzzy, is returning quickly.

Just five days after the accident, she was released from the hospital and I drove her down to England, to be close to my father in Malvern. We are staying in a rental, not with my father, for safety’s sake. She continues to recover - a lot of sleeping, some walking, but mostly staying away from everyone.

I’m going to be here in Malvern for at least a month. There are too many variables at the moment to know exactly what will happen next - travel restrictions, her progress, the length and severity of the pandemic, etc.. So - I am back to the plan we started working on nearly a month ago - remote support.

Whether you are someone I’ve worked with in Maine or Delaware for years, or a new client just about anywhere, I am ready to help. If you are looking for clear, patient support, either over the phone or via screen sharing, get in touch and we can set up a time for me to help you.