Staying Safe from Scams

A guide to trusted resources for checking emails, texts and calls

This page was put together by Hugo Heriz-Smith, an Apple technology specialist based in Malmesbury, UK. I help people get more from their Macs, iPhones and iPads — and staying safe online is a big part of that. If you ever need a hand, feel free to get in touch

If you receive an email, text or phone call that seems suspicious — don't click anything, don't call back, and don't give any personal information. Use the resources below to check whether it is genuine.

Remember: legitimate organisations will never pressure you to act immediately or ask for passwords, PINs, or bank details

Tools to Check a Suspicious Message or Website

Ask Silver — Get Safe Online

Take a screenshot of a suspicious email or text and upload it here. Ask Silver uses AI to instantly tell you whether it looks safe or is a Red Flag, and suggests what to do next. Completely free — no account needed. Also available via WhatsApp
Before uploading, make sure the screenshot does not show your phone number, address, or bank details.

Check a Website — Get Safe Online

If you have been sent a link, enter the web address here before clicking it. The tool will indicate whether the site is likely to be legitimate or fraudulent.

Government & Official Bodies

National Cyber Security Centre (NCSC)

The UK Government's official cyber security body. Plain-English guidance on how to spot scam emails, texts, calls and websites.
Forward suspicious emails to report@phishing.gov.uk · Forward texts to 7726 (free on all networks)

Report Fraud — Police UK

The official police portal for reporting fraud in England, Wales and Northern Ireland. Call 0300 123 2040. In Scotland, call Police Scotland on 101.
Even if you haven't lost money, reporting helps police protect others.

Charities & Support Organisations

Age UK

Extensive resources for older people covering phone, email, doorstep and online scams. Local one-to-one support also available. Free advice line: 0800 678 1602 (8am–7pm, 365 days a year).

Citizens Advice

Plain-English guides on identifying scams, what to do if you've been scammed, and how to get money back. Free advice via local offices, phone and online chat.

Awareness Campaigns

Take Five to Stop Fraud

A national campaign backed by UK Finance, banks and police. Always pause before acting on any unexpected request for money or personal information.
Stop. Challenge. Protect. If something feels wrong — it probably is.

Quick Reference — Who to Contact

Know someone who'd find this useful? Feel free to share this page: hugocanhelp.com/stay-safe